/api/v1/shop/complaint/set-status

Changes the complaint status.

Each status transition is recorded in the complaint event timeline. Terminal statuses (resolve, reject, closed) mark the complaint as resolved.

complaintpostApiV1ShopComplaintSet-status

Parameters

1 query · JSON body

Query parameters

· 1

apiKeystringRequired

Your BizKitHub API key (passed as GET parameter).

Key format: A 32-character string matching: ^(PROD|DEV_|ROOT)[A-Za-z0-9]{28}$
Prefixes: PROD (production key), DEV_ (individual developer), ROOT (system key with no limits). Learn more

ExamplePRODPGrFxpGEtrOZfuWhnoJohUYBXuOE

Request body

application/json

complaintIdstringRequired

Complaint external ID to update.

Examplea1b2c3d4e5f6g7h8

statusstringRequired

New complaint status.

Available statuses:

new — Complaint has been filed, not yet reviewed
open — Complaint is being processed by staff
wait — Waiting for customer response or external input
resolve — Complaint has been resolved in favour of the customer
reject — Complaint has been rejected
closed — Complaint is closed (final state)

Setting status to resolve or closed automatically marks the complaint as resolved and sets the resolvedDate.

Examplesnewopenwaitresolverejectclosed

Response schema

1 status code documented

200Success

successbooleanRequired

Default: true

Response example

application/json

{
  "success": true
}

Request example

POST /api/v1/shop/complaint/set-status

post

curl -X POST "https://api.bizkithub.com/api/v1/shop/complaint/set-status?apiKey=PRODPGrFxpGEtrOZfuWhnoJohUYBXuOE" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
  "complaintId": "a1b2c3d4e5f6g7h8",
  "status": "new"
}'

Need an API key?

All BizKitHub public API endpoints require authentication via API key.

Get API Key