ISS_DEDUP_HIT
Inbound e-mail deduplicated into an existing issue
An inbound actionable e-mail was matched to an existing issue (via the reply token, a subject match, or the LLM candidate ranker) and appended as a comment instead of opening a new ticket. Closed issues may also be reopened when the reply carries substantive new content. The log message records which matching source fired, the confidence, and whether reopen was applied.
What this code means
An inbound actionable e-mail was matched to an existing issue (via the reply token, a subject match, or the LLM candidate ranker) and appended as a comment instead of opening a new ticket. Closed issues may also be reopened when the reply carries substantive new content. The log message records which matching source fired, the confidence, and whether reopen was applied.
Where you will see it
- In the subject line of technical-notification e-mails — for example
[ISS_DEDUP_HIT] [issHealthcheck] … - As a badge in the admin log viewer at
/log, where you can filter and drill into individual entries. - In the
core__system_logtable, stored against the code id fromcore__system_log_code.