AI
AI_ROUTE_FAIL
AI routing failed
The AI-assisted classifier that routes inbound issues by intent failed to parse its response. The issue falls back to the generic "other" route.
What this code means
The AI-assisted classifier that routes inbound issues by intent failed to parse its response. The issue falls back to the generic "other" route.
Where you will see it
- In the subject line of technical-notification e-mails — for example
[AI_ROUTE_FAIL] [aiHealthcheck] … - As a badge in the admin log viewer at
/log, where you can filter and drill into individual entries. - In the
core__system_logtable, stored against the code id fromcore__system_log_code.