/bff/issue/support-create

Files an internal support ticket against BizKitHub on behalf of the authenticated organisation. The issue is created inside BizKitHubs SUPPORT project but the originating organisation can also see and comment on it via /detail, /comments and /add-comment. A confirmation email is sent automatically (existing issue notification flow), and any subsequent comment from BizKitHub is delivered back to the reporters mailbox.

IssuepostBffIssueSupport-create

Parameters

3 body

3 total

Body · 3

subjectstringRequired

Support ticket subject/title.

Length: 1–∞

descriptionstring

Detailed description of the issue (supports HTML).

prioritynumber

Priority: 1=low, 2=normal, 3=high, 4=critical, 5=blocker.

Range: 1–5

Default: 2

Request

POST /bff/issue/support-create

post

curl -X POST "https://api.bizkithub.com/bff/issue/support-create" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
  "subject": "Cannot connect TTLock device to gateway",
  "description": "<p>The device shows blue blinking after pairing but never reaches the cloud.</p>",
  "priority": 2
}'

Response

JSON payload

{
  "success": false,
  "issueKey": "BIZKIT-42",
  "internalId": 0
}

All response codes

1 status code documented

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