/bff/issue/support-create

Files an internal support ticket against BizKitHub on behalf of the authenticated organisation. The issue is created inside BizKitHubs SUPPORT project but the originating organisation can also see and comment on it via /detail, /comments and /add-comment or /add-email. A confirmation email is sent automatically (existing issue notification flow), and any subsequent comment from BizKitHub is delivered back to the reporters mailbox.

IssuepostBffIssueSupport-create

Parameters

JSON body

Request body

application/json

subjectstringRequired

Support ticket subject/title.

Length: 1–∞

ExampleCannot connect TTLock device to gateway

descriptionstringOptional

Detailed description of the issue (supports HTML).

Example<p>The device shows blue blinking after pairing but never reaches the cloud.</p>

urgentbooleanOptional

Reporter's felt-urgency flag. true when the person filing the ticket explicitly ticked an 'urgent for me' checkbox. Persisted to pm__issue.user_urgency_hint (orthogonal to priority — the AI triage classifier owns priority) and passed as a soft input to the classifier. Never authoritative on its own: content still decides the final priority.

Default: false

Response schema

1 status code documented

200Success

successbooleanRequired

Whether the support ticket was created successfully.

issueKeystringRequired

Generated ticket key.

ExampleBIZKIT-42

internalIdnumberRequired

Internal numeric ID.

Response example

application/json

{
  "success": false,
  "issueKey": "BIZKIT-42",
  "internalId": 0
}

Request example

POST /bff/issue/support-create

post

curl -X POST "https://api.bizkithub.com/bff/issue/support-create" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
  "subject": "Cannot connect TTLock device to gateway",
  "description": "<p>The device shows blue blinking after pairing but never reaches the cloud.</p>",
  "urgent": false
}'

Need an API key?

All BizKitHub public API endpoints require authentication via API key.

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