/bff/issue/add-email

Adds a customer-visible reply (channel = email_out) and sends it as an e-mail to the reporter and assignee via sendIssueCommentToEmail. Use /add-comment for staff-only notes. Optionally accepts targetStatusId to apply a status change atomically before the e-mail is rendered (used by the "Send and close" composer button so the outbound e-mail carries the post-close status badge).

IssuepostBffIssueAdd-email

Parameters

JSON body

Request body

application/json

issueKeystringRequired

Issue key to reply on.

ExamplePROJ-123

messagestringRequired

E-mail body text.

Length: 1–∞

ExampleDobrý den, faktura byla opravena a přeposlána na Vaši adresu.

targetStatusIdnumberOptional

Optional status id to apply BEFORE the outbound e-mail is dispatched. Used by the "Send and close" composer to bundle a status change with the reply in a single BFF call so the customer's e-mail carries the final status badge (e.g. Stav: Dokončeno when closing the ticket). Must be a system status or belong to the caller organisation.

Example4

Response schema

1 status code documented

200Success

successbooleanRequired

Whether the reply was sent successfully.

commentIdstringRequired

Generated comment ID.

ExamplePROJ-123_c456

Response example

application/json

{
  "success": false,
  "commentId": "PROJ-123_c456"
}

Request example

POST /bff/issue/add-email

post

curl -X POST "https://api.bizkithub.com/bff/issue/add-email" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
  "issueKey": "PROJ-123",
  "message": "Dobrý den, faktura byla opravena a přeposlána na Vaši adresu.",
  "targetStatusId": 4
}'

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