BizKitHub
DocsAPI ReferenceComplaint/bff/complaint/set-status
postComplaintAdmin BFF

/bff/complaint/set-status

Changes complaint status and records the transition in the event timeline. Statuses "resolve" and "closed" automatically set is_resolved flag and resolved_date.

ComplaintpostBffComplaintSet-status

Parameters

3 body

3 total
Body · 3
complaintIdstringRequired

Complaint external ID.

statusstringRequired

New status code. Setting "resolve" or "closed" automatically marks the complaint as resolved.

messagestring

Optional note explaining the status change. Visible in the complaint timeline.

Request

POST /bff/complaint/set-status

post
curl -X POST "https://api.bizkithub.com/bff/complaint/set-status" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
  "complaintId": "a1b2c3d4",
  "status": "new",
  "message": "Awaiting customer response."
}'

Response

JSON payload

{
  "success": true
}

All response codes

1 status code documented

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