/bff/complaint/satisfaction

Records customer satisfaction feedback for a complaint. Typically called after the complaint has been resolved.

ComplaintpostBffComplaintSatisfaction

Parameters

JSON body

Request body

application/json

complaintIdstringRequired

Complaint external ID.

Examplea1b2c3d4

scorenumberRequired

Customer satisfaction score from 1 (worst) to 10 (best).

Range: 1–10

Example8

messagestringOptional

Optional free-text feedback from the customer about the complaint resolution.

ExampleQuick and professional resolution, thank you.

Response schema

1 status code documented

200Success

successbooleanRequired

Indicates whether the operation completed successfully.

Default: true

Response example

application/json

{
  "success": true
}

Request example

POST /bff/complaint/satisfaction

post

curl -X POST "https://api.bizkithub.com/bff/complaint/satisfaction" \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
  "complaintId": "a1b2c3d4",
  "score": 8,
  "message": "Quick and professional resolution, thank you."
}'

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