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Tickets
Knowledge base
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Ticket classification model
Tickets
Every organization that works with customers or on more complex projects needs a place where every suggestion, task, and error report is recorded — and where it will be visible who is addressing it, what stage it is in, and how it was ultimately closed. The `/issue` module is a full-fledged issue tracker that fulfills this role: it records incoming tickets (whether from an internal team or from contact forms on the website), assigns them to responsible persons, monitors progress, and — which is a key difference from traditional trackers — automatically processes routine inquiries using AI. The AI workflow can classify spam, suggest a reply...