BizKitHub
API_UNCAUGHT

Uncaught exception on API surface

ErrorAPIAffects customersRetry: manual
A request to a public or internal API surface raised an exception that bypassed the per-route handlers. The client received a generic 500 response.

Likely causes

  • An API request triggered an unexpected exception that no specific handler caught.
  • Invalid or unexpected input reached code that did not validate it.
  • A dependency such as the database or an external provider failed during the request.

How to resolve

  1. 1

    Open the log detail in admin to see the URL, error type, and cause.

  2. 2

    If the request was sent by your integration, check the request payload and retry.

  3. 3

    If the error persists for valid requests, contact [email protected] with the log entry.

Where you will see it

The code tags entries in the admin Log viewer, where you can filter by it and open individual occurrences. Codes logged as error or critical can also trigger a technical notification e-mail with the code in the subject:

Notification subject
[API_UNCAUGHT] [api] …