A complaint represents the most sensitive moment in a customer relationship — the customer has encountered a problem and is observing how quickly and professionally the organization resolves it. The `/complaint` module therefore manages the entire process of complaint and return cases from their creation through assessment to final closure, connecting the contact, original order, payments, and internal communication into a single, clear dossier. Each step is recorded in an audit timeline, so the operator has access not only to tools for the resolution itself but also to a demonstrable history for potential disputes and retrospective analysis of complaint p...
