Support
Where and how to get help with BizKitHub APIs: support channels, business hours, response-time expectations, FAQ, system status, and quick links to changelog, rate limits, and error reference.
Get the support you need to build amazing applications. Our team and community are here to help you succeed with BizKitHub APIs.
Support at a Glance
- Average response time: less than 24 hours.
- Customer satisfaction: 99.9%.
- Documentation access: 24/7.
Support Channels
Choose the support channel that works best for you. We're here to help through multiple avenues.
Documentation
Comprehensive guides, API reference, tutorials, and code examples to help you integrate quickly. Browse the docs at /guides.
Community Forum
Connect with developers, share knowledge, and find solutions from the community. Join at /community.
Email Support
Direct assistance from our technical team for complex integration issues. Write to support@bizkithub.com.
Live Chat
Real-time help from support engineers during business hours.
Support Hours
Our technical support team is available during business hours to help with complex integration issues and troubleshooting.
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST.
- Response Time (email & chat): within 24 hours.
Frequently Asked Questions
How do I get started with the BizKitHub API?
Start with our Getting Started guide that covers authentication setup, making your first API call, and handling responses. Most developers are up and running within 15 minutes. See Getting Started Guide.
What are the API rate limits?
Rate limits depend on your plan: Free tier allows 1,000 requests/hour, Starter offers 10,000, and Professional provides 100,000. Enterprise customers get custom limits. See rate limits.
How do I authenticate API requests?
Include your API key in the Authorization header as a Bearer token. Never expose API keys in client-side code — use server-side proxies or edge functions instead. See API Key Documentation.
Can I use webhooks for real-time notifications?
Yes, webhooks provide instant notifications when events occur. Configure endpoints in your dashboard and we'll send signed payloads for secure verification. See the Webhook Setup Guide.
How do I report bugs or request features?
Submit bug reports and feature requests through our GitHub repository. For urgent production issues, contact support directly for priority assistance. See community.
System Status
All systems are operational. Our infrastructure maintains 99.99% uptime with real-time monitoring and automatic failover. View the live status page at https://status.bizkithub.com.
Quick Resources
Still Need Help?
Our support team is ready to assist you with any questions or issues. We typically respond within 24 hours on business days. Reach us at support@bizkithub.com.