PUBLIC_POST_COMMENT_PARENT_NOT_FOUND

Parent comment does not exist.

A new post comment was submitted with a `parentExternalId` that does not match any existing comment on the same post. The most common cause is that the parent comment was deleted between the time the reply UI was rendered and the time the user pressed submit.

Example Error Response

JSON format

{
  "error": {
    "code": "PUBLIC_POST_COMMENT_PARENT_NOT_FOUND",
    "message": "Parent comment does not exist.",
    "description": "A new post comment was submitted with a `parentExternalId` that does not match any existing comment on the same post. The most common cause is that the parent comment was deleted between the time the reply UI was rendered and the time the user pressed submit."
  }
}

Troubleshooting Steps

Follow these steps to resolve this error

Refresh the comment thread and try replying again.

If the parent comment was intentionally removed, post the reply at the top level instead.

System Logs

For detailed system information about this error, check the system logs in your BizKitHub Admin dashboard. We provide transparent access to all system logs including detailed error information, request traces, and debugging data.

Need Help?

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Related Resources

Last updated: May 19, 2026

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