BizKitHub
DocsError CodesPUBLIC_LOCK_DOES_NOT_EXIST
Public API

PUBLIC_LOCK_DOES_NOT_EXIST

Lock does not exist.

The TTLock referenced by id/code is not registered for this organisation, has been deleted, or your API key has no permission to control it.

Example Error Response

JSON format

{
  "error": {
    "code": "PUBLIC_LOCK_DOES_NOT_EXIST",
    "message": "Lock does not exist.",
    "description": "The TTLock referenced by id/code is not registered for this organisation, has been deleted, or your API key has no permission to control it."
  }
}

Troubleshooting Steps

Follow these steps to resolve this error

1

Confirm the lock id and that the lock has been paired with this organisation in the admin UI.

2

Re-check the API key scope — TTLock control may require a dedicated scope on the key.

System Logs

For detailed system information about this error, check the system logs in your BizKitHub Admin dashboard. We provide transparent access to all system logs including detailed error information, request traces, and debugging data.

Need Help?

If you're still experiencing issues after following the troubleshooting steps, our support team is here to help.

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Related Resources

Last updated: May 19, 2026

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