PUBLIC_API_KEY_TOO_MANY_REQUEST
Too many requests
The API request limit for this API key (or organisation) has been exceeded. Requests are counted in fixed 10-minute time blocks. Each block has a maximum number of allowed requests. Once the limit is reached, the API will temporarily reject further requests until the next 10-minute block begins. This mechanism is enforced to protect platform stability and to guarantee overall service reliability and SLA for all customers in a multi-tenant environment.
Example Error Response
JSON format
{ "error": { "code": "PUBLIC_API_KEY_TOO_MANY_REQUEST", "message": "Too many requests", "description": "The API request limit for this API key (or organisation) has been exceeded.\n\nRequests are counted in fixed 10-minute time blocks. Each block has a maximum\nnumber of allowed requests. Once the limit is reached, the API will temporarily\nreject further requests until the next 10-minute block begins.\n\nThis mechanism is enforced to protect platform stability and to guarantee\noverall service reliability and SLA for all customers in a multi-tenant\nenvironment." }}Troubleshooting Steps
Follow these steps to resolve this error
Wait until the next 10-minute time window starts and retry the request.
Reduce request frequency or batch multiple operations into fewer API calls.
Implement retry logic with exponential backoff instead of immediate retries.
Check whether multiple API keys from the same organisation are generating traffic.
If your use case requires higher throughput, contact support to discuss custom limits or higher tiers.
System Logs
For detailed system information about this error, check the system logs in your BizKitHub Admin dashboard. We provide transparent access to all system logs including detailed error information, request traces, and debugging data.
Need Help?
If you're still experiencing issues after following the troubleshooting steps, our support team is here to help.
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Last updated: February 16, 2026