PAYMENT_RETRY_LIMIT_EXCEEDED
Vícenásobné pokusy o platbu se nezdařily, kontaktujte podporu.
The customer has tried to initiate an online payment for the same order at least 3 times in the last 10 minutes and every attempt failed before the gateway accepted it (most commonly because the merchant gateway is in a misconfigured state, e.g. Comgate 1308/1400, the merchant account is inactive, or upstream is down). To stop the customer from busy-looping into a dead gateway, the platform short-circuits further attempts until the cool-off window expires — the previous failure log entries identify the actual root cause.
Example Error Response
JSON format
{ "error": { "code": "PAYMENT_RETRY_LIMIT_EXCEEDED", "message": "Vícenásobné pokusy o platbu se nezdařily, kontaktujte podporu.", "description": "The customer has tried to initiate an online payment for the same order at least 3 times in the last 10 minutes and every attempt failed before the gateway accepted it (most commonly because the merchant gateway is in a misconfigured state, e.g. Comgate 1308/1400, the merchant account is inactive, or upstream is down). To stop the customer from busy-looping into a dead gateway, the platform short-circuits further attempts until the cool-off window expires — the previous failure log entries identify the actual root cause." }}Troubleshooting Steps
Follow these steps to resolve this error
Open Admin → Logs (component "paymentGateway") for the last 30 min and read the underlying error from the gateway.
Fix the gateway configuration (production mode, merchant id, secret) or wait until the upstream incident is resolved.
After resolving, the cool-off window auto-expires — no manual reset is required.
System Logs
For detailed system information about this error, check the system logs in your BizKitHub Admin dashboard. We provide transparent access to all system logs including detailed error information, request traces, and debugging data.
Need Help?
If you're still experiencing issues after following the troubleshooting steps, our support team is here to help.
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Last updated: July 3, 2026