INTERNAL_FIO_TOKEN_INACTIVE

Fio API token is inactive.

Fio refused the request with `<status>error</status>`. This almost always means the API token stored in `shop__bank` for this account has been revoked, expired, or never activated. Fio tokens must be activated manually in Fio internet banking and have a fixed validity window.

Example Error Response

JSON format

{
  "error": {
    "code": "INTERNAL_FIO_TOKEN_INACTIVE",
    "message": "Fio API token is inactive.",
    "description": "Fio refused the request with `<status>error</status>`. This almost always means the API token stored in `shop__bank` for this account has been revoked, expired, or never activated. Fio tokens must be activated manually in Fio internet banking and have a fixed validity window."
  }
}

Troubleshooting Steps

Follow these steps to resolve this error

Log in to Fio internet banking, generate a new API token, activate it, and update the value in `shop__bank` (and in the admin UI for the bank account).

Check whether the bank account row is still flagged as active — a deactivated account should not run sync.

System Logs

For detailed system information about this error, check the system logs in your BizKitHub Admin dashboard. We provide transparent access to all system logs including detailed error information, request traces, and debugging data.

Need Help?

If you're still experiencing issues after following the troubleshooting steps, our support team is here to help.

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Related Resources

Last updated: May 19, 2026

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