INTERNAL_ACCOUNT_HAS_BEEN_DELETED

Account has been deleted and cannot be used or re-registered.

The contact behind this account is soft-deleted (shop__contact.deleted_date IS NOT NULL). Soft-deleted contacts hold the email slot until the record is anonymised, so re-registration under the same email is blocked and any lingering session is invalidated. This is intentional so the address history stays auditable.

Example Error Response

JSON format

{
  "error": {
    "code": "INTERNAL_ACCOUNT_HAS_BEEN_DELETED",
    "message": "Account has been deleted and cannot be used or re-registered.",
    "description": "The contact behind this account is soft-deleted (shop__contact.deleted_date IS NOT NULL). Soft-deleted contacts hold the email slot until the record is anonymised, so re-registration under the same email is blocked and any lingering session is invalidated. This is intentional so the address history stays auditable."
  }
}

Troubleshooting Steps

Follow these steps to resolve this error

If you believe the deletion was a mistake, contact BizKitHub support — an operator can anonymise the old record to free the email or reactivate the original contact.

System Logs

For detailed system information about this error, check the system logs in your BizKitHub Admin dashboard. We provide transparent access to all system logs including detailed error information, request traces, and debugging data.

Need Help?

If you're still experiencing issues after following the troubleshooting steps, our support team is here to help.

Contact Support

Related Resources

Last updated: July 25, 2026

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