Sales

Design and automate the lifecycle of orders, subscriptions, reservations and service requests: state groups, custom states, transitions, and event-driven actions.

Discount vouchers are both a marketing and business tool through which organizations offer customers financial benefits — whether it's a classic discount, a gift with an order, or a loyalty bonus. Within the system, they can take on various forms: percentage or fixed discounts on the entire order, gifted credit for later spending, or a voucher for a specific product for free. The `/voucher` module therefore serves not only for generating and managing codes, but also for evaluating their business contribution and for connecting them with products in the form of templates, so that the entire lifecycle of a campaign can be covered from one place — from the creation of the voucher through its dis...

The `/shop` page is reserved for central e-shop settings — meaning for parameters that influence the behavior of the sales process across all modules (Products, Orders, Payments, Shipping). The module's goal is to concentrate in one place values that need to be set consistently — currencies and exchange rates, default VAT rates, rounding rules, or conditions for cancellation and refunds.

Products are the basic building blocks of an e-shop — everything an organization sells or offers is recorded in the system as a product. The `/product` module therefore serves as a central catalog where all offering items are created, edited, and organized. Its goal is to provide a single place where an administrator manages not only the products themselves, but also their images, variants, parameters, assignment to categories, and connection to other sales mechanisms such as vouchers, subscriptions, or event bookings. This breadth means that a product is not just a record with a price, but a hub connecting the entire business logic...

A good category structure is one of the main prerequisites for a usable e-shop — customers must be able to orient themselves within it in a few seconds and at the same time be able to filter the offer purposefully. The `/product-category` module therefore serves to organize the catalog into a meaningful taxonomy, in which categories can be arranged into a **hierarchical tree** (parent and child), assign products their categorization, and set properties affecting display on the web as well as export to product comparison engines. Because the catalog changes and grows over time, the module is built to handle large structures and ch...

Orders are a central record of all business cases in the system. Each order represents a commitment between the organization and the customer — whether it's a classic e-shop purchase, a service reservation, issuing a tailored invoice, or a recurring subscription. The `/order` module provides a unified interface for tracking the order lifecycle from their creation through payment and shipping up to archiving, including all related documents, payments, and customer communication.

A complaint represents the most sensitive moment in a customer relationship — the customer has encountered a problem and is observing how quickly and professionally the organization resolves it. The `/complaint` module therefore manages the entire process of complaint and return cases from their creation through assessment to final closure, connecting the contact, original order, payments, and internal communication into a single, clear dossier. Each step is recorded in an audit timeline, so the operator has access not only to tools for the resolution itself but also to a demonstrable history for potential disputes and retrospective analysis of complaint p...

The `/cart` page is reserved for managing customers' active shopping carts — i.e., in-progress orders that the customer has not yet submitted, but has already placed specific goods into the system. In the business process, the cart forms an imaginary intermediate step between the catalog and the order, and it allows the system to capture the customer's purchase intent before a binding order arises from it.

Branches represent the physical presence of an organization in the world — brick-and-mortar stores, offices, service centers, pick-up points, warehouses. The `/branch` module unifies their management under one roof: for each branch, you maintain its address, GPS coordinates, opening hours, contact information, and photos. This data is then used by the system across the entire administration and on the public website, which shows customers where they can find you.